LEGAL REFERENCE

Our Terms Shape Your Account

These terms govern how your rajamayong account works, what you can expect from us, and what we need from you. We've written them to be clear about payments...

Account SecurityPayment ClarityDispute ResolutionIndonesia-FocusedTransparent Rules
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rajamayong Our Terms Shape Your Account

Policy Foundation & Payment Context

rajamayong operates under the terms outlined here, which apply to all account holders in supported regions. Our payment infrastructure supports DANA, OVO, GoPay and QRIS to ensure your deposits and withdrawals move smoothly. We comply with local regulations where applicable and maintain clear records of all transactions. Your account remains your responsibility; we ask you to keep login details secure and report

any suspicious activity immediately. Disputes are handled through our support team first, with escalation paths available if needed.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Get Help With These Terms

Team online

Live Chat Support

Our team answers questions about account rules, payment terms and policy details in real time. Available during business hours to clarify any section of these terms.

Email Support

Send detailed questions or disputes to our support inbox. We respond within 24 hours with clear explanations and next steps for resolution.

Account Settings

Review your account agreement, payment history and security settings directly in your dashboard. Update preferences or request policy clarifications anytime.

WHY VISITORS TRUST US

Why These Terms Matter

Clear Payment Rules

We spell out exactly how DANA, OVO, GoPay and QRIS deposits work, what fees apply, and how long withdrawals take. No hidden steps or surprise charges.

Account Protection

These terms define how we protect your login, verify your identity, and keep your funds secure. We take account safety as seriously as you do.

Dispute Pathways

If something goes wrong, these terms outline exactly how we investigate and resolve it. You know what to expect and how long it takes.

Indonesia-Specific Language

We reference local payment methods, regional compliance and Indonesian market practices throughout. These aren't generic terms copied from elsewhere.

Regular Updates

We notify you of material changes to these terms and give you time to review before they take effect. Your account agreement stays current with how we operate.

Transparent Enforcement

If we need to suspend an account or restrict access, these terms explain why and what you can do about it. No surprises, no hidden rules.

How Our Terms Align Across Pages

Privacy Policy
Covers how we collect and use your data. These terms reference privacy rules; read both to understand your full account agreement.
Payment Methods Page
Details DANA, OVO, GoPay and QRIS flows. These terms set the legal framework; the payment page shows the practical steps.
Account Security Guide
Explains how to protect your login and spot fraud. These terms define your responsibility; the guide shows you how to meet it.
Dispute Resolution Policy
Outlines how we handle complaints and escalations. These terms reference the process; the policy page gives full detail.
Responsible Account Use
Sets boundaries on account behaviour and prohibited activity. These terms enforce it; the guide helps you stay compliant.
Withdrawal & Payout Terms
Specifies how and when you can request funds. These terms cover the legal side; the payout page shows timelines and limits.
Bonus & Promo Rules
Defines how promotions work and what you must do to claim them. These terms set the legal foundation for all bonus activity.
QUICK SIGNAL

What Defines Our Policy Approach

01
Account Ownership Your account is yours alone. You're responsible for keeping your login secure, reporting unauthorized access, and following all account rules we set.
02
Payment Integrity Every deposit and withdrawal is recorded and verified. We use DANA, OVO, GoPay and QRIS to ensure your money moves safely and on time.
03
Dispute Handling If you disagree with a charge or transaction, contact us within 30 days. We investigate and respond with a clear resolution or explanation.
04
Prohibited Activity These terms ban fraud, money laundering, account sharing and other illegal acts. Violations result in account suspension and possible legal action.
05
Term Changes We may update these terms to reflect new laws, payment methods or operational needs. We notify you 14 days before changes take effect.
06
Jurisdiction & Compliance These terms apply in supported regions where local law permits. We comply with Indonesian regulations and regional payment standards.

Common Questions About These Terms

These terms apply to all accounts in supported regions. If you're in a region where rajamayong operates, these terms govern your account. Check our supported regions page to confirm your location.

Violations can result in account restrictions, suspension or closure. Serious breaches like fraud trigger legal action. We notify you of violations and give you a chance to respond before enforcement.

Yes. Contact us within 30 days of the charge with details. We investigate and either reverse it or explain why it's valid. Your e-wallet provider may also have dispute processes.

These terms apply as long as your account is active. If we close your account, the terms remain binding for any outstanding disputes or obligations. We keep records for compliance purposes.

We notify you 14 days before changes take effect. If you don't agree, you can close your account before the new terms apply. Continued use after the date means you accept the changes.

Contact our support team immediately with details of the error. We investigate within 5 business days and either correct it or explain why the record is accurate. Email or live chat both work.

No. These terms are specific to rajamayong and reflect how we operate for Indonesia. We reference DANA, OVO, GoPay and QRIS because that's how our players actually pay. Other sites have different terms.